PART B: Application of TPACK

What is the TP knowledge for the solution?

I am planning to use Jing as the technology that will help me best to facilitate the INSZoom system training. I will take screen shots of many different screens of the INSZoom system and write explanations at the bottom of each page. I also plan to do a few screencasts either with or without my voice in the background demonstrating to department administrators how to log in the system or how to run different reports. The training slides and videos will be posted on the Office for International Students and Scholars Website and/or it will be emailed to all department administrators. The use of electronic tutorials will give all of the department administrators access to the information and resources that they need to learn to navigate the INSZoom system on their own and at their own pace.  Having tutorials posted on the website gives an opportunity to all department administrators to go back to the tutorial if they’ve forgotten any information or need to learn something new.  For in-person INSZoom training, I plan to use Prezi to present. Prezi is an effective and dynamic teaching and presentation tool. It is eye catching and grabs and hold viewers attention. I believe that department administrators will retain more information after watching Prezi and not Power Point presentation. How do I know what type of training will work best? I have set up a survey, which was emailed to all department administrators on Tuesday April 5, 2011. I asked everyone to respond by April 8, 2011. In the survey, I provided departments with a brief explanation of the INSZoom department interface and asked them how they preferred to learn to use the INSZoom system. 33% percent said they would prefer to refer to an online manual, video tutorials and other 33% percent said they would prefer to have a group training. Based on the survey results I will most likely start with online tutorial implementation followed by group training where everyone probably had a chance to log in the system and ask more detailed questions at the group training.  INSZoom Survey to Department Administrators

What is the TC knowledge for the solution?

The technology I chose for the solution to my wicked problem is Jing (for online manual) and Prezi (for in-person training). I like Jing because I can take very clear screenshots and I can write an explanation on the screen shot. It will be very easy to understand the information when it is visually presented to the learner. There are many tabs and many screens that will need to be navigated through the INSZoom system; therefore having a visual manual with instructions is going to be very helpful. I believe it is very important for the adult learner to have the visual instruction. I will also capture short videos that can be easily be attached to an email or uploaded to OISS website for viewing. The videos will teach department administrators how to log in to the system; how to find an employee and his/her case in INSZoom system and how to run some visa expiry reports.

What is the PC knowledge for the solution?

Department administrators will learn how to navigate the system either on their own at their own pace or in-person training. When there is a need to access the system, department administrators will be able to read the INSZoom manual online or watch instructional videos to learn to navigate the system. They will also be given a choice to either schedule an individual meeting or attend a group training meeting to learn to navigate the INSZoom system. They will also be provided a handout with detailed instructions about the INSZoom system; log in instructions, how to send/receive emails, check case status, and upload documents. There will not be any planned collaborative learning. Mostly, department administrators will be learning at their own pace individually or during in-person group training.